Thank you for shopping at My Eco Grocery!!

If, for any reason, you are not completely satisfied with a purchase we invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with us.

After your purchase has been approved, we will process your order. Orders are typically processed within 24 hours, but could take as long as 48 hours to complete. Once your order has been processed, we will send you a confirmation email using the email address you provided on our order form.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping and Refund Policy:

  • Youmeans the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to My Eco Grocery.
  • Servicerefers to the Website.
  • Websiterefers to My Eco Grocery, accessible from My Eco Grocery
  • Productrefer to the courses offered for sale on the Service.
  • Ordersmean a request by You to purchase courses from Us.
Payment and Prices

Prices for products are quoted on the item listing. Our shop contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product. In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product.

Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for such errors. We reserve the right to reject any orders placed for a product listed at an incorrect price. If you discover an error in our website or catalogue, please let us know.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force. If you dispute any payment made to us you must contact us immediately and provide full details of your claim.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking the order details. You may correct those input errors before placing your order by editing your shopping cart.

Refusal of Your Order

We make an earnest effort to make sure that Products listed on our website is available in stock and that the prices shown are correct. In the unlikely event when we’re not able to send your order or replacement due to unavailability of the product in our warehouse, we will inform you within a maximum of 5 working days from the date you place the order.

While we will use our best efforts to fulfil all orders, we cannot guarantee the availability of any particular product displayed on the Site. We reserve the right to discontinue the sale of any product listed on the Site at any time without notice.

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Delays in Delivery

Although we endeavour to make sure all products listed on our website are currently in stock and pricing is true and correct, an ordered item may not be available. We will contact you, in case the product is not available.

We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.

Estimated delivery dates are indicative & approximate values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.

Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We will keep you informed on the status of your order including delays if any.

No refund, returns, replacement & exchange will be entertained for this reason.

We may also choose to deliver the shipment in parts. In that case if you choose to cancel your order, we can only cancel the unshipped part of the order. (Not valid for all the cases).

Returns Policy

Perishable Items. Food and other perishable items are not returnable and non-refundable unless the item is out of date on the date of arrival or the wrong item was shipped. This policy is set in line with US food handling regulations.

Any other product once received by you, can be returned to us with a refund only within 30 days of delivery of the product, if:

  • You received the wrong product
  • You received a faulty or defective product

If you have quality complaints due to taste, touch or smell from the received products, Item should be reported to the manufacturer for a warranty claim.

We shall not be held liable either directly or indirectly for the quality of any Product. Products covered under Manufacturer’s warranty/guarantee cannot be returned for a refund, as the same is covered by the after-sale service offered by the manufacturer of the Product. We shall not be directly or indirectly liable for goods covered under the manufacturer’s warranty/guarantee.

(Refunds will not be issued for minor packaging damages which might have happened during the shipping process.)

Return of or refund for purchased Products shall not be entertained by My Eco Grocery if:

  1. The Product has been used or altered in any manner. If we are satisfied that the Product has been used, we shall reserve the right to reject the return of the Product;
  2. The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
  3. The product is not accompanied by the original invoice of purchase.
  4. The serial number/IMEI number/bar code of the Product, as applicable, does not match our records;
  5. The accessories delivered with the Product are not returned along with the Product, in an undamaged condition;
  6. The received edible product is in melted condition due to transit process;
  7. There are any dents, scratches, tears or any other damage to the Products or any part thereof;
  8. The Product doesn’t reach us in sellable condition;
  9. My Eco Grocery is satisfied that the Product has been rendered used, defective or unusable.

 

If  you received a damaged product, please kindly provide us with proof as below:

  1. The photos of original package with front and back sides
  2. The photos or video of the defective item(s)
  3. The photos, video or screenshot showing the malfunction of the defective item(s)

Once your claim is approved you have 7 business days to send the package back to the distributor. You are responsible for the shipping charges required to ship items back to the distributor and you are also subjected to a 15% restocking fee.

We reserve the right to refuse returns of any product that does not meet the refund conditions in our sole discretion.

We will usually offer you a refund or send a replacement as soon as the problem is confirmed.

We will replace your damaged product once we receive the product from you. This process might take 14 days to a month depending upon the different scenarios.

Cancellation

You can cancel your order before the product has been shipped. Amount paid will be refunded back to the same mode which was chosen by you at the time of making the payment. Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouses.

We will not be responsible for the lost or stolen products during the shipping process. Once the product had been processed and shipped and once the tracking code has been provided to you, we assume no liability for the product nor we are responsible for any refunds if it is lost/stolen/not delivered to you.

We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Shipping Rates

We provide a tiered flat-rate shipping structure. We only ship within the USA (lower 48 only).   We will typically ship within 2-3 business days after the invoice is paid, and orders can be expected to arrive to a customer within 3-7 business days from the order date.

Flat-Rate Shipping Tiers:
0 – 0.49 lbs = $5.75
0.5 – 0.79 lbs = $7.75
0.8 – 0.99 lbs = $9.25
1 – 1.99 lbs = $9.95
2 – 2.99 lbs = $11.45
3 – 3.99 lbs = $11.95
4 – 4.99 lbs = $12.45
5 – 5.99 lbs = $13.25
6 – 6.99 lbs = $14.20
7 – 7.99 lbs = $15.20
8 – 8.99 lbs = $15.75
9 – 9.99 lbs = $16.15
10 – 10.99 lbs = $16.95
11 – 11.99 lbs = $17.20
12 – 12.99 lbs = $17.65
13 – 14.99 lbs = $18.45
15 – 16.99 lbs = $21.65
17 – 19.99 lbs = $23.65
20 – 24.99 lbs = $27.95
25 – 29.99 lbs = $32.95
30 – 34.99 lbs = $40.95
35 – 39.99 lbs = $43.95
40 – 44.99 lbs = $50.95
45 – 49.99 lbs = $53.95
50 – 54.99 lbs = $59.95
55 – 59.99 lbs = $64.95
….

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Please note

My Eco Grocery does not allow shipping to PO Boxes. We may reject, or in some cases cancel, orders if it is being shipped to a PO Box.

Contact us

If you have any questions about our cancellation and Refunds Policy, please contact us at:

[email protected]